All trademarks and service marks are the property of their respective owners. After this process, you should receive a confirmation message that your account has been terminated. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. - At Aug 4th at 11:45am there was no tech and no call. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. They got more done in a few weeks than I did in over two years. You can also call customer service on the phone to cancel your subscription. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Inform them that you want to cancel your service and close your account. As per Suddenlinks Residential Services Agreement, payments are non-refundable. We can also help you cancel those, too. Place it inside the box and seal it. , payments are non-refundable. to cancel your appointment set for: Do you really want I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. No, youre not eligible to receive a prorated Suddenlink refund. You can also call customer service on the phone . I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. By signing up, you agree to our Terms of Use and Privacy Policy. Cloudflare Ray ID: 7a10c1ed1815a023 By selecting Accept all, you consent to our use of Cookies. 2010-2023 CableTV. Review the available internet, phone, and TV packages. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Add the most recent copy of your Suddenlink bill. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. . Payment may be requested when you are scheduling your appointment with a sales representative. Click on the 'Account Information' button. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. Ape need Modem and router for suddenlink, Doesn't know anything about it. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. And you cant do it online. Invalid Optimum ID, please complete all fields. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Otherwise, youll be calling when you should be sleeping or working. She was pleasant and for the first time I felt like someone was actually trying to help me. regardless. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. She had no idea where the erroneous number came from either. Hooray! Online chat support is open seven days a week from 9:00 a.m. to midnight. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Optimum.net is compatible with a wide range of browsers. Do you really want Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. You can say New customer or press pound. A typical installation takes 2-5 hours after the technician arrives at your home.. People need to know someone is out there to help! We'll let you know when the technician is on the way. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. This will surely increase the credibility of your complaint. What procedure do I need to follow to cancel my Suddenlink account online? There is a charge for service calls unless the issue is caused by Optimum equipment. Performance & security by Cloudflare. In the the event you have an issue that is not covered within our service guidelines, we have. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. All services not available in all areas. Digital voice service for Residential and Business. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Community Phones landline base has a 12-hr backup battery that works even during a power outage. The next dropdown will be the terminate account option. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. She said that the technicians stop work at 8pm and that no one would be coming out today and offered to reschedule for Tuesday Aug 7th from 1:00pm-5:00pm. I then chose the "call you when you are next in line" option. Secondly, ensure you collect a receipt. Here youll be provided with your account details. Preventing Unwanted Auto-Renewed Charges with DoNotPay. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. Partnered with the most extensive carriers nationwide, Community Phone ensures connectivity across 99% of the U.S, including rural areas. Select Early Cancel. Television service for Residential and Business. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Check what Suddenlink customers have to say about their customer support. An adult(18+) must be present for the full duration of the appointment. Do you really want DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. The complaint has been investigated and resolved to the customers satisfaction. It applies only to the monthly fees. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. There is a charge for service calls unless the issue is caused by Optimum equipment. Julia: I will hang up with you and make you ho through this whole process . Targeted online advertising and TV for business customers. If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. , you can count on this never happening again. Sit back and relax while we do the work. Choose Complete Early Cancellation to finalize the cancellation. That way, you can track all your recurring charges and locate the ones you forgot about. Cancel Suddenlink Services in the Blink of an Eye. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. It is owned by Altice USA, one of the largest American cable operators. Need help? Will Suddenlink Let Me Pause My Subscription? Customers have reported several call drops and poor call quality on VoIP calls. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. This website is using a security service to protect itself from online attacks. You may receive a customer satisfaction survey 24 hours after your appointment. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. There are two ways to pay your Suddenlink bill by phone. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Need to schedule a service appointment? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Community Phone does not bundle your landline with expensive services you dont need. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? I think she didn't realize she'd muted me. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. regardless. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. All times are central standard time (CST). Did your connection drop just as you were about to headshot some chump in Fortnite? If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Dont even think of doing it via text. 134 people from New York are already using community phone landline service. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. Start Troubleshooter Or chat with us now to schedule. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. We are launching here soon. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. For more information on our methodology, check out our How We Rank page. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. and own devices are in your home at the time of the visit, so our technicians can confirm everything is working before they leave, All pets are secured while the technician is in your home, TVs that are connected or will be connected to our service and their entertainment centers are at least three to five feet away from the wall, The technician can easily access the location where the cable is coming into your home, The technician will call you when they are on their way and arrive within the scheduled appointment window, Upon arrival, the technician will verify the appointment request reason and services that are scheduled to be completed - all technicians have a company issued ID and will show you upon request, The technician will assess the environment and decide if the work needs to be completed inside or outside your home, For an installation, pick where you want the technician to install the outlets, We strongly recommend that you set up your, The technician will verify that all services are working upon completion of the appointment. 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